Returns & claims

Freight is arranged per load. Cancellation and claims follow the rate confirmation and the applicable carrier terms; this page explains the process without inventing amounts or deadlines.

Before dispatch

If the load has not been dispatched, contact the freight desk as soon as possible at [email protected]. Whether a cancellation can be accepted depends on the rate confirmation and any carrier commitment already made.

After pickup / completed loads

Completed transportation and special equipment commitments are not returnable as a product. Any adjustment or credit is handled through the freight-claims process below, not as a retail return.

Freight claims

Report visible damage or shortage at delivery and note it on the delivery receipt. Keep the BOL, POD, photos and packaging. Send the load/quote number and evidence to the freight desk; dispatch coordinates the carrier claim and confirms the next step.

Timing and contact

The applicable claims window and any credit/refund timing are stated in the rate confirmation or carrier terms and confirmed by dispatch for the specific load. Contact [email protected].

Dynamic Distribution Solutions LLC dba Portlandia Logistics · Louisville, KY · [email protected]

Last updated 9 November 2026 · Legal hub · Authority & compliance