What is covered, what is verified, and what we will not claim

Before every dispatch: carrier verification

The carrier's insurance is the coverage that responds first to a loss in transit. These checks happen before a load is tendered to a carrier, not after a claim.

• Active MC and USDOT authority — checked against the carrier's recorded authority before the first load and re-checked when authority or contact details change.
• Certificate of insurance collected — auto liability and cargo coverage, with the certificate holder named where the shipper's contract requires it.
• Cargo minimum on our onboarding checklist — $100,000 for general freight. Specialized freight (temperature-controlled, high-value, hazmat) needs a higher limit and is quoted only when the carrier's certificate supports it.
• Certificate expiry tracked — a lapsed certificate pauses new tenders until a current certificate is on file.
• Signed carrier agreement — indemnity, claim handling and insurance obligations are in the brokerage–carrier agreement, not in a phone call.

Carrier insurance documents are uploaded through the private carrier portal and stored privately — they are never published on this site.

What the shipper should know about their own coverage

Three different policies can respond to a freight loss, and only one of them is ours to verify:

Policy	Who holds it	What it responds to	Status
Carrier auto liability	The motor carrier	Accidents caused by the carrier	Verified per carrier, per load
Carrier cargo insurance	The motor carrier	Loss or damage to the freight in transit	Verified per carrier, per load
Shipper's own cargo policy	The shipper	Often primary or excess depending on the shipper's policy	Shipper's responsibility — we will document the claim
Broker liability / contingent cargo	The freight arranger	Errors and omissions of the arranger	Not published — certificate not issued to the entity to date

If your contract requires a certificate naming your company as certificate holder or additional insured, send that requirement with the quote. We will confirm in writing whether the carrier's certificate can be endorsed before you tender.

Value-added handling, priced before pickup

These are the published accessorial charges in our estimate model. They appear on the quote and the rate confirmation when selected — they are not discovered on the invoice.

Accessorial rates are the published planning rates and can move with the carrier and market; the rate confirmation is the binding number. Drop-trailer, cross-dock and heavy-haul handling are quoted per lane rather than from this table.