Freight terms

These terms describe how a Portlandia Logistics quote becomes an arranged load. The rate confirmation for a specific load controls if it differs.

Quotes and rate confirmation

A planning estimate is valid for 7 days unless stated otherwise. A booking is confirmed only when dispatch issues a rate confirmation for the specific load; that document names the lane, equipment, agreed rate, handling and terms.

Pickup and delivery

Pickup and delivery dates/windows are confirmed at booking. Transit times shown before booking are planning estimates, not guarantees; exact addresses, appointments and carrier availability can change them.

Accessorials

Handling is priced up front from the published fixed table where applicable and shown in the estimate/rate confirmation. Additional accessorials require agreement before they are incurred.

Weight, dimensions and documents

The shipper is responsible for accurate weight, dimensions, classification and commodity information. The BOL and POD are the delivery record; claims require the BOL, POD and supporting photos.

Claims

Freight claims follow the process on the returns & claims page and the terms stated in the rate confirmation/carrier terms. Questions: [email protected].

Dynamic Distribution Solutions LLC dba Portlandia Logistics · Louisville, KY · [email protected]

Last updated 9 November 2026 · Legal hub · Authority & compliance