Dispatch

Every load has a named dispatcher

Quote, tender, track or escalate on one number. Dispatch is the single point of contact from rate confirmation to delivery — no call center, no ticket queue.

Dispatch line

(502) 385-3399

Mon–Fri 8:00am–6:00pm ET · after-hours emergency line via dispatch · email [email protected]

Call now

After hours, leave a voicemail with the lane and pickup window; the on-call dispatcher calls back.

What dispatch needs to cover a load

Lane — origin and destination ZIPs, plus any dock constraints.
Window — pickup date, ready time, appointment or delivery window.
Freight — pieces, pallets, weight, dimensions, freight class, declared value.
Handling — liftgate, residential, inside delivery, temperature, hazmat.
Billing — billing contact and whether net terms are requested.

Build the quote online

Coverage

LTL and truckload across the lower 48, intermodal ramps and port drayage. Louisville, KY base with Southeast and Midwest density.

Escalation

If a load is at risk, the dispatcher on the rate confirmation is accountable for the recovery plan and updates you before the delivery window closes.

Documents

Rate confirmation, BOL, POD and invoice are issued per load. Need a copy? Email billing with the invoice or quote number.

Planning a specific corridor? Browse the 2,450-lane directory for distance, transit and lane notes, or quote the lane instantly.